Privacy Policy

1. Introduction

Zalex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Place an order or request a quote
• Book a consultation or workshop visit
• Communicate with us via email or phone

This information may include your name, email address, phone number, postal address, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visit

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process orders and deliver products or services
• Send you information about our products, services, and promotions (with your consent)
• Improve our website and user experience
• Analyse website traffic and usage patterns
• Comply with legal obligations
• Prevent fraud and enhance security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under New Zealand's Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to certain exceptions)
• Object to or restrict certain processing of your information
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zalex
86 Friesian Drive, Māngere
Auckland 2022, New Zealand
Phone: +46 708 726 803
Email: info@zalex.world